Salon policy

Please note: our salon is named Cherry Nails until 30 January 2027, after which our name changes to Corby Nail Salon.

Our policy protects your rights and guarantees your satisfaction with the services we provide. It does not affect your rights under the Consumer Rights Act 2015.

To help us provide a quality service as efficiently as possible, please:

• Tell us which service you would like to have.
• Tell our staff if you are allergic to any chemicals or substances before receiving any service.
• Give our staff your feedback or comments during your service, so we can meet your requirements straight away.
• Tell the staff or salon manager immediately if you have any concern about the salon, the staff or any service.
• Tell the staff or salon manager immediately if you think you have an infection, or any other unusual reaction or condition affecting your nails. If any infection happens after your treatment, please tell the salon as soon as possible by email (info@corbynails.co.uk) or leave us a message on 07308 048888.
• Children under 12 years old must be accompanied by an adult at all times. For their safety, please keep children with you and away from tools, products and equipment, as parents and guardians are responsible for supervising them while in the salon.
• We cannot take responsibility for the loss of personal belongings while you are having treatment in our salon.
• Please do not eat or drink during your treatment.

Guarantee

Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.

• Traditional polish services are not guaranteed.
• Enhancements and gel polish manicures are guaranteed for 5 days after your appointment. If you lose an enhancement or notice chips or lifting within 5 days, please contact us as soon as possible to book a free repair.
• Repairs after 5 days, or for breakages, tears and corner breaks, will be charged.

Refund

If you are not happy with your service, we will always put it right free of charge first.

• If you are not happy with your nails, please tell us before you pay. We will adjust them to your satisfaction, or remove any enhancements or coatings that have been applied.
• If you notice a problem after you leave, please contact us within 5 days and we will correct it free of charge.
• Refunds are not given if you have simply changed your mind. If we are unable to put a problem right, any refund will be considered in line with your rights under the Consumer Rights Act 2015.

This policy is valid from 31 October 2026 until further notice.